Privacy Notice

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Recorded images, such as photos or videos
• Purchase or viewing history
• Website and app user journey information

We may contact you by SMS regarding your booking or hire agreement — for example, confirmations, reminders, or updates. Message and data rates may apply. You can opt out of SMS communications at any time by contacting us using the details above.

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Financial transaction information
• Any other personal information required to comply with legal obligations

We collect or use the following information to retain customer data:

• Names and contact details
• Date of birth
• Purchase or account history
• Financial transaction information
• Purchase or viewing history
• Website and app user journey information

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

• Right of access — you can ask us for copies of your personal information, including where we get it from and who we share it with. Some exemptions may apply.
• Right to rectification — you can ask us to correct or delete personal information you think is inaccurate or incomplete.
• Right to erasure — you can ask us to delete your personal information.
• Right to restriction of processing — you can ask us to limit how we use your personal information.
• Right to object to processing — you can object to the processing of your personal data.
• Right to data portability — you can ask that we transfer the personal information you gave us to another organisation, or to you.
• Right to withdraw consent — where we rely on consent as our lawful basis, you can withdraw it at any time.

If you make a request, we will respond without undue delay and in any event within one month. To make a data protection rights request, please contact us using the details in Section 1.

Our lawful bases for the collection and use of your data

For the operation of customer accounts and guarantees, for service updates or marketing purposes, and for retaining customer data, our lawful bases are:

• Consent — we have your permission after giving you all the relevant information. All rights may apply except the right to object, and you may withdraw consent at any time.
• Contract — we need to collect or use the information to enter into or carry out a contract with you. All rights may apply except the right to object.
• Legal obligation — we need to collect or use your information to comply with the law. All rights may apply except the right to erasure, the right to object, and the right to data portability.

For legal requirements, we may additionally rely on:

• Legitimate interests — we are collecting or using your information because it benefits you, us, or someone else, without causing undue risk of harm to anyone. All rights may apply except the right to portability. Our legitimate interest here is retaining user data for a certain period.

For more information on our use of legitimate interests as a lawful basis, please contact us using the details in Section 1.

Directly from you.

We keep your personal information for as long as your account is active. If your account is deactivated, your personal information is not automatically deleted — deactivation on its own doesn't start any kind of countdown. Deletion only ever happens as a deliberate, one-off action, either at your request or Vanoly's own, after which your identifying information is permanently removed or anonymised. Financial records (invoices, payments, fines) are kept regardless, as we're required to for tax purposes.

For more information on how long we store your personal information, or the criteria we use to determine this, please contact us using the details in Section 1.

If you have any concerns about our use of your personal information, you can make a data protection complaint to us using the details in Section 1, or read our full Data Protection Complaints Procedure.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO).